Delivery Information

 

We dispatch orders for overnight delivery to mainland UK, seven days a week.
Orders must be received before 1:45pm to qualify for overnight delivery.
For delivery on a Saturday
, place your order any time before 1:45pm on Friday and select DPD Saturday or DPD Saturday Morning at the checkout.
For delivery on a Sunday, place your order any time before 1:45pm on Saturday and select DPD Sunday or DPD Sunday Morning at the checkout.

Shipping Policy

  • Postage & Packing Charges (DPD overnight courier + chilled & insulated packaging) £7.97* for orders under £49.94.
  • Free UK delivery for orders over £49.94
  • Minimum order value £17.17 (excl. P&P charge

* NB. Due to the high cost of our insulated packaging, there is a surcharge for orders below the minimum order value.

The more packs you order, the lower the cost per sausage will be! (o:
Why not group your order together with friends, or just fill up the freezer?

Our standard shipping rate, even on the minimum order, is significantly less than it costs us - without taking the costs of the chilled / insulated packaging into account.

So please do take advantage of the fact that you could buy in bulk and still pay exactly the same. What's more, when you spend over £49.94 shipping is completely free.

Premium Delivery Fees

DPD Saturday
(Delivery: Sat 8am-6pm)
£24.00
DPD Saturday Morning
(Delivery: Sat 8am-12pm)
£51.73
DPD Sunday
(Delivery: Sun 8am-6pm)
£24.00
DPD Sunday Morning
(Delivery: Sun 8am-12pm)
£51.73
DPD Morning
(08:00-12:00 delivery window)
£29.92

 

USE OF ALTERNATIVE COURIERS

Please note that we reserve the right to ship via an alternative courier service if we deem it likely to result in the best outcome for you, our customer, on specific occasions.

Delivery Notifications & Tracking

At 19:18 on the day the courier collects your package, you will receive an email entitled: Important Delivery Update from Big Apple Hot Dogs

If you haven't received it by 19:18 please check your SPAM folder and add partnerships@bigapplehotdogs.com to your safe senders list.

The update contains vital delivery & tracking information.

We strongly recommend that you start tracking your delivery ASAP.

Look out for a shipping alert from our logistics partners, Global Infusion Group and DPD, who will confirm the day of your delivery.

Please note that if the tracking update says: 'We've received your order details, but have not yet received your parcel' it means that your package has been picked and packed but is still awaiting collection by the courier, so it will not be delivered until the day after you have been notified by the courier that it has been collected.

  1. by 09:00 they haven't provided you with confirmation that it is out for delivery
  2. You won't be in and / or would like the delivery left at a drop-off location or safe place.
  3. Your package has not arrived by 16:00.

Sadly there is nothing that we at BAHD can do to assist with your shipment after it is in the hands of the courier, so please always contact the courier directly for support.

Customer Support Details

UPS Customer Support: 0345 787 7877
DPD Customer Support: 0121 275 0500

Possible Variations

If necessary, to prevent delays, we humbly reserve the right to substitute some items in some orders. This is very rare and any substitutions will always be upgrades (i.e.items of a higher value). If you would prefer not to receive a substitution, please let us know right away. Hope that's cool?

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