Delivery Information

 

Big news: We can now deliver next day, most everyday! (though not Sunday or Monday)
Orders must be in before Noon, to qualify for next day delivery.
N.B. For delivery on a Saturday, customers must select UPS Express Saturday and complete the purchase before 12:00 Friday.

Shipping Policy

  • Postage & Packing Charges ( DPD overnight courier + chilled & insulated packaging)  £7.77 for any order under £49.94.
  • Free UK delivery for orders over £49.94
  • Minimum order value £17.17 (excl. P&P charge)

N.B. The more packs you order, the lower the cost per sausage will be! (o:

Why not group your order together with friends, or just fill up the freezer?

We charge a flat-rate of £7.77 for shipping which, even on the minimum order, is significantly less than it costs us - without taking the costs of the chilled / insulated packaging into account.

So please do take advantage of the fact that you could buy in bulk and still pay exactly the same. What's more, when you spend over £49.94 shipping is completely free.

USE OF ALTERNATIVE COURIERS

Please note that we reserve the right to ship via an alternative courier service if we deem it likely to result in the best outcome for you, our customer, on specific occasions.

Delivery Notifications & Tracking

At precisely 18:05 on the day the courier collects your package, you will receive an email entitled: Important Delivery Update from Big Apple Hot Dogs

If you haven't received it by 18:06 please check your SPAM folder and add partnerships@bigapplehotdogs.com to your safe senders list.

The update contains vital delivery & tracking information.

We strongly recommend that you start tracking your delivery ASAP and let the relevant courier know right away if:

  1. by 09:00 they haven't provided you with confirmation that it is out for delivery
  2. You won't be in and / or would like the delivery left at a drop-off location or safe place.
  3. Your package has not arrived by 16:00.

Sadly there is nothing that we at BAHD can do to assist with your shipment after it is in the hands of the courier, so please always contact the courier directly for support.

Customer Support Details

UPS Customer Support: 0345 787 7877
DPD Customer Support: 0121 275 0500

Possible Variations

If necessary, to prevent delays, we humbly reserve the right to substitute some items in some orders. This is very rare and any substitutions will always be upgrades (i.e.items of a higher value). If you would prefer not to receive a substitution, please let us know right away. Hope that's cool?

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